CallMavens  
   
  Frequently Asked Questions
  
  1. What is the additional call fee?
2. What happens to the calls that I purchased but didn't use by the end of the month?
3. Can I change plans during the month if I need to place more calls?
4. What forms of payment do you accept?
5. How do I know how many call I've made?
6. I can't decide on a plan because I've never used an autodialing system. Can I talk to someone live rather than through email?
7. How long do I have to pay my bill?
8. Can I sign-up for automatic payments?

1. What is the additional call fee?

Every time you make a call that is over the allotted number for your plan, you will be charged an additional $0.10 per call. This will show up on your monthly invoice.

2. What happens to the calls that I purchased but didn't use by the end of the month?

Unlike most other services, your minutes rollover from month to month. So if you didn't use half your call volume in one month, you'll be able to place 150% of your expected calls in the following month. This is why our "alert service" allows you to maintain a database twice as large as your expected call volume -- so you can place 12 calls per year to a smaller group, or 6 calls per year to a larger one, without paying overage fees. This applies from month to month, and year to year, as long as your contract remains active at the same or a higher volume.

3. Can I change plans during the month if I need to place more calls?
Absolutely! Contact customer support, and we'll help you choose an alternate plan that meets your needs.

Please note that you will lose any remaining rollover minutes when you reduce your volume commitment.

4. What forms of payment do you accept?
We accept payment online with your major credit card, or check or money order sent to:
Capalon Communications
15202 E Sprague Ave #1883
Spokane Valley, WA 99037

5. How do I know how many call I've made?
Simply log into your account and check your account status.

6. I can't decide on a plan because I've never used an autodialing system. Can I talk to someone live rather than through email?
Of course! Phone us tollfree at 1-888-CAPALON. Our customer service is available from 9:00 - 5:00, Monday through Friday.

7. How long do I have to pay my bill?
We must receive initial payment before activating your service, except under reviewed circumstances. For renewals, we will send you an invoice 30 days prior to the due date.

8. Can I sign-up for automatic payments?
Certainly. Please indicate on the sign-up form that you prefer this option.





 

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"Before I used CallMavens, I contacted my board members one number at a time.  I used to spend up to 4 hours on the phone just trying to coordinate and schedule our monthly meeting.  With CallMavens, it's just a recorded message away!"

Alfred Cobb, Director of Westchester County Citizen Volunteer Services
 
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